Help & Support

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Where's my device's MEID or IMEI?

Your device's MEID or IMEI is a 14- or 15-digit device identifier usually found in settings.

On iOS devices, your MEID is found in "Settings" -> "General" -> "About".

On Android devices the location varies, but the IMEI is usually found in "Settings" -> "About phone" -> "IMEI information".

On other devices you may be able to find the device ID in settings, or printed on the device packaging. In some cases it is also printed underneath a removable battery.

How do I activate my Charge SIM?

Once you receive your SIM, head over to your account and find the "Activate" button next to the device you'd like to activate.

A dialog will appear and ask you for the last four digits of your SIM's ICCID, which is a 20-digit number printed on the front of your SIM.

After successfully activating, pop the SIM into your device. Your device will then attempt to associate itself with the network. This may take a minute or two, but once complete you should have an internet connection.

Why isn't my device connected to the internet?

If your device doesn't automatically connect, you may need to manually force a subscriber settings reset. Some devices may require a full reboot as well.

If you have an iPhone, just dial ##25327# (##CLEAR#). An alert dialog will appear that reads "Resetting subscriber settings". Tap OK to continue. Your device will then attempt to re-associate with the network. If successful, you'll see a dialog that reads "iPhone is activated".

If you have an iPad you can force a reset from "Settings" -> "General" -> "Reset" -> "Subscriber Services" -> "Reset Account".

If you have a Google Nexus device, you can force a reset from "Settings" -> "Wireless & networks" -> "More" -> "Cellular networks" -> "Carrier settings" -> "Update profile". You may also want to "Update PRL" from the same menu. Additionally, you should ensure that the "Preferred network type" is "LTE" in the previous "Carrier settings" menu.

If you have another Android device you'll need to consult the manufacturer's documentation.

Can I swap my SIM between devices?

Probably not, but maybe. It depends on the devices.

Our SIMs are designed to work with specific sets of devices. If you have a SIM for an iOS device, you should be able to use it with any other supported iOS device.

If you have a SIM for a Google Nexus 5X, 6 or 6P, you should be able to use it with any of those.

For other devices, you should email support at to determine swappability.

If it is possible to swap, you'll need to have the MEID or IMEI of the new device handy and hit the "Swap MEID" button on the old device in your account.

After entering the new device ID, if all goes well you'll have service on the new device with the existing SIM.

A subscriber services reset, as described above, may be necessary after swapping.