The end of Charge’s mobile service

At Charge our mission is to help usher in a future where mobile connectivity is simpler and priced more transparently. We want to make it easy for customers to pay only for the services they need.

We made a lot of progress towards that goal with our LTE mobile data-only plan for any smartphone, tablet or hotspot. We’ve served many many happy customers who rejoiced at our low-touch no-contract pay-as-you-go model for mobile data.

Sadly, though our mobile service is profitable, it’s not quite profitable enough to justify our continued investment. And so we’ve made the decision to stop offering mobile service at the end of the month, on June 30th. With that in mind, we’ve blocked new signups and will be working with current customers to transition their service.

Our friends (and one-time competitors) at Ting have generously agreed to assist us in this transition by providing a new home for any current customer who decides to switch to them.

As part of this transition, we’ll also be deprecating our mobile Charge Messenger apps on iOS, Android and web. We had planned to pair them tightly with our mobile LTE service, but with that out of the picture it doesn’t make sense to continue to support those apps.

Thanks for all your support and well-wishes along this journey. And an especially big thanks to our customers who placed their trust in us. It was our pleasure to serve you.

We are certainly disappointed we can’t continue to develop this product, but we’re proud of what we accomplished. Not all bets pay off, but that doesn’t mean they weren’t bets worth making.

And so we move on to the next one.